Lucky travellogo-Lucky-travel

Information

LUCKY TRAVEL, LTD, Poreč
  • Official address: POREČ, Bračka 39/41
  • Office manager: Doris Ritossa
  • Head: Doris Ritossa
  • Authorized signatory: Silvano Ritossa, represents independent and individually
  • E-Mail: lucky-travel@pu.t-com.hr
  • Tel.: +385/52/434-050;
  • Court record: 1-17432-00 Tribunal of commerce in Rijeka
  • OIB: 53080053789
  • Business hours: Monday-Friday (8-16)

Board of control:

  • Ministarstvo turizma, Samostalni sektor turističke inspekcije,
  • Služba turističke inspekcije, Trg Republike Hrvatske 8/I, 10 000 Zagreb
NOTICE OF CUSTOMERS’ WRITTEN COMPLAINTS SUBMISSION

In accordance to the article Art. 6, par.1, item 3 (Act on the Provision od Tourism Services) we inform the travel contractors/passengers that they can deliver a complaint on the quality of contracted services in written within 8 days after the travel period has expired in the following way:

by mail to the following address: LUCKY TRAVEL d.o.o., Bračka 39/41, HR-52440 POREČ or e-mail: lucky-travel@pu.t-com.hr

The answer to a written complaint of consumers we will give in writing no later than 15 days from the receipt of the complaint.